TERMS AND CONDITIONS

These Terms and Conditions apply to all quotations, orders, contracts, testing services, technical reports, consultancy services, and laboratory activities provided by تراز آزمون تات (TAT), hereinafter referred to as “TAT”.
TAT is a knowledge-based company and vehicle testing laboratory providing technical, engineering, and laboratory services in accordance with applicable national and international standards, including relevant ECE/UN regulations, customer requirements, and agreed testing procedures.
The client explicitly waives its own standard terms and conditions, even if these were issued after these Terms and Conditions. Any exception, amendment, or special condition shall only be valid if expressly accepted by TAT in writing before the start of the service.
All quotations issued by TAT are valid only for the period stated in the quotation. If no validity period is mentioned, the quotation shall be valid for 30 calendar days from the date of issue. Prices may be revised in case of changes in testing scope, standards, sample condition, regulatory requirements, exchange rates, third-party costs, or any additional work requested by the client.
The client is responsible for providing correct, complete, and accurate information, documents, samples, vehicles, parts, drawings, technical specifications, approvals, and any other materials required for the performance of the services. TAT shall not be responsible for delays, incorrect results, or additional costs arising from incomplete, inaccurate, delayed, or misleading information provided by the client.
Testing services shall be performed based on the agreed scope of work, applicable standards, available facilities, and technical feasibility. Unless expressly agreed in writing, TAT’s obligation is limited to performing the agreed services with professional care and technical competence and shall not be considered as a guarantee of approval, certification, market acceptance, regulatory approval, or achievement of any specific result.
Test reports, inspection results, technical opinions, and laboratory documents issued by TAT relate only to the tested sample, vehicle, component, or item under the conditions and scope stated in the report. The results shall not be extended to other products, batches, vehicles, or components unless explicitly stated in writing by TAT.
The client shall deliver samples, vehicles, parts, and related equipment in a safe, suitable, and test-ready condition. The client shall inform TAT in advance of any hazards, special handling requirements, safety risks, high-voltage systems, fuels, batteries, pressurized systems, chemicals, or any other risk related to the tested item. TAT reserves the right to refuse, postpone, or stop any test if safety conditions are not fulfilled.
The client accepts that destructive testing, endurance testing, environmental testing, crash-related testing, load testing, or other laboratory procedures may cause damage, wear, deformation, failure, or destruction of the tested sample. Unless otherwise agreed in writing, TAT shall not be liable for such damage when it occurs as a normal or expected consequence of the agreed test procedure.
Delivery times and testing schedules are estimated based on laboratory availability, technical conditions, sample readiness, and the completeness of client information. TAT undertakes to use reasonable efforts to perform services within the agreed timeframe; however, delays caused by technical issues, sample problems, force majeure, regulatory changes, third-party delays, equipment failure, or incomplete client information shall not create liability for TAT.
Invoices are payable within 21 working days, unless another payment term is expressly stated in the quotation, invoice, or contract. In the event of late payment, TAT reserves the right to suspend ongoing services, withhold reports or results, cancel reserved testing time, and claim late payment interest amounting to 10% of the outstanding amount, in addition to any legal or recovery costs.
If payment remains outstanding for more than sixty 60 days after the due date, TAT reserves the right to refer the matter to legal authorities or a debt recovery company. All related legal, administrative, and collection costs shall be borne by the client.
Any taxes, duties, charges, withholding tax, bank fees, transfer costs, or legal deductions applicable in the client’s country or payment system shall be borne by the client. The invoiced amount shall be paid to TAT in full, unless otherwise required by mandatory Iranian law or expressly agreed in writing.
All reports, certificates, test data, calculations, drawings, technical documents, methods, software, templates, know-how, and intellectual property prepared or used by TAT shall remain the property of TAT unless otherwise agreed in writing. The client may use the final issued report only for the purpose agreed between the parties.
The client shall not modify, partially reproduce, misrepresent, or publish TAT reports, logos, accreditation references, or laboratory results in a misleading manner. Any publication, marketing use, regulatory submission, or third-party disclosure of TAT’s name, reports, or results must be consistent with the issued document and applicable laws and standards.
TAT shall keep client information confidential and shall not disclose confidential technical or commercial information to third parties, except where disclosure is required by law, competent authorities, accreditation bodies, courts, regulatory organizations, or with the client’s written consent.
Any claim or objection regarding the provided services, test results, reports, invoices, or delivered documents must be submitted to TAT in writing within 8 calendar days from the date of delivery of the report, invoice, or service. Claims submitted after this period may be rejected.
TAT shall not be liable for indirect damages, loss of profit, loss of business, loss of production, regulatory penalties, market rejection, product recall, third-party claims, or consequential damages arising from the use or interpretation of its services or reports, except in cases of proven gross negligence or willful misconduct.
TAT shall not be required to appear as a third party, defendant, expert witness, or responsible party in any claim, lawsuit, complaint, or dispute between the client and an end user, customer, supplier, authority, or any other third party, unless required by competent legal authority.
Neither party shall be liable for failure or delay in performing its obligations due to events beyond reasonable control, including but not limited to natural disasters, war, sanctions, strikes, governmental restrictions, transport disruptions, power outages, internet disruptions, equipment failure, fire, epidemic, or other force majeure events.
All contractual relations between TAT and the client shall be governed exclusively by the laws and regulations of the Islamic Republic of Iran. Any dispute shall first be resolved through negotiation. If no settlement is reached, the dispute shall be referred to the competent courts of Iran, unless another dispute resolution method has been expressly agreed in writing.